Designing trust into AI tools for non-technical users
Practical patterns for AI products that earn confidence without hiding how they work.
Practical theses on AI products, strategy, and automation—drawn from the work, not the hype cycle.
5 published notes, ordered by date.
Practical patterns for AI products that earn confidence without hiding how they work.
The constraints and decisions that turn ambitious product ideas into shipped work.
Where AI saves real time for agents, where it does not, and what to automate first.
As designers we spend a lot of time trying to persuade people to see things our way. Specifically when presenting work and getting buy-in for designs and design decisions. One’s overall experience in the industry counts for a lot; we end up amassing a lot of knowledge from past…
The landscape of UX research tools has been growing to cover everything from recruiting participants, logistics, capturing remote or in-person sessions, usability tests, generating reports and more.